Technical Support Engineer

Technical Support Engineers Roles and Responsibilities includes following:

The Technical Support Engineer will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their system.
The engineer will join our Service team where you will have the opportunity to work with leading technology across a range of industries.
This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical engineering expertise and business acumen.
The engineer’s primary responsibility is to provide technical support for the products.
The engineer will also provide IoT Support Services to Developers, System Administrators, Field Consultants, and Engineers. In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required.

Bachelor’s Degree in Engineering
3-5 years experience troubleshooting, implementing, and or design of industrial process and/ or automation systems.
Knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems.
Experience installing, configuring and administering Web-based applications, Relational Databases, and Open-Source Projects Be able to work effectively and proficiently with the following
In addition, this position requires strong verbal and written communication skills, the ability to communicate and work with a variety of people not under direct control in a fast-paced team environment.
Ability to work independently and collaboratively, build relationships and interact with peers to ensure assigned tasks are prioritized appropriately